Have you ever gotten less than stellar results when searching one of the pay services such as Westlaw or Lexis? We all have. You can improve your search results by tapping into the Wirtz Labor Library's in-depth research skills. Another alternative is to use the free telephone support provided by each online service as noted below:

When you need to call the service provider's customer service lines, you should be prepared to give your password. There are several advantages to using this telephone support:

• You learn techniques from the experts
• You reduce your search time
• You reduce the costs incurred.